Cahaba GBA Customer Service Trainee-Jobs in Alabama
Description
About Our Company
Cahaba Government Benefit Administrators, LLC is a CMS Contractor which administers Medicare Claims. We have been a claims administrator for CMS for over 40 years.
We are a CMS Contracted Carrier/Intermediary and an Affiliate of Blue Cross and Blue Shield of Alabama, an Independent Licensee of the Blue Cross and Blue Shield Association.
Department Overview
The Cahaba Government Benefit Administrators, LLC Customer Service and Provider Outreach and Education is responsible for serving as a source of Medicare information to the provider community. Since the Medicare Program changes constantly, Customer Service and Provider Outreach and Education must be knowledgeable of current Medicare guidelines and communicate this information effectively to providers. These areas also provide assistance, education and guidance to help the provider manage the change process.
General Responsibilities
This is a training position designed to prepare incumbents for contact with customers in the Customer Service Call Center. Associates will progress through a series of training modules, including lecture, role-play, and PC-based instruction. Finally, associates will respond to live calls under supervision of a trainer or mentor. Associates must meet performance criteria for each training module in succession.
Upon successful completion of the training program, the associate is eligible for placement in the Customer Service Representative position. The associate will be responsible for providing efficient, prompt, and professional service to customers on inquiries received. This position requires the usage of proper grammar and articulation. Also required is the ability to use a PC to effectively interface with the system so that customer contacts are documented immediately.
Qualifications
1. Experience in a customer contact position requiring problem solving
2. Proficient in using a PC and keyboard in a Windows environment
3. Experience in a customer contact position communicating information
4. Experience researching information using a PC and/or reference materials
5. Experience with medical terminology, ICD-9 and/or CPT coding desired
Work Schedule
The hours for this position are flexible between 6:00 a.m. to 6:00 p.m.
Conditions of Employment
Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal, and work history verifications.
How To Apply
Information about current career opportunities can be found on our web site at www.bcbsal.jobs. Click on Search All Jobs.
To apply, build a profile online and attach your resume by registering with our website. Click on the “Apply Now” button to login or register if this is your first time.
In Conclusion
Thank you for your interest in Cahaba Government Benefit Administrators, LLC. We look forward to receiving your application. Upon review, if you can be considered further you will be contacted by one of our Corporate Staffing representatives.
Again, thank you for your interest in our company.
Cahaba Government Benefit Administrators, LLC is an affirmative action and equal opportunity employer. As such, it is our policy to provide equal opportunity for all qualified persons and not discriminate against any associate or applicant for employment because of race, religion, color, sex, sexual orientation, age, national origin, handicap, disability, or because he or she is a disabled veteran or a Vietnam Era Veteran.
https://careers.bcbsal.jobs/psc/hrprdext/CUSTOMER/HRMS/c/HRS_HRAM.HRS_CE.GBL?JobOpeningId=4849&SiteId=1&Page=HRS_CE_JOB_DTL
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