Client Service Professional-Jobs in Washington
Description
Client Service Professional – Business Banking – Seattle, WA-090022319
Job Description
As a Business Banking Client Services Professional (CSP) you will be responsible for the following:
· Assist assigned Relationship Managers with all areas of the Customer relationship
· Act as the liaison between the Customer and all areas of the Bank
· Ensure customer satisfaction and retention through timely follow-up and resolution of issues
· Maximize the productivity of the assigned Relationship Manager
Daily Job Responsibilities:
· Receive customer calls requesting information, assistance and research
· Process advances, payments, overdrafts, maintenance and research requests
· Involvement in the loan process, follow-up on vendor work, coordinate loan documentation and facilitate
loan closings with customers
· Cross-sell products and services to customers
· Generate reports to support the Sales process: maturity, delinquency, and exceptions
· Provide general administrative support to the assigned Relationship Managers
· Back up other support positions as needed
Qualifications
Key Competencies: Customer focused individual. Well-developed oral and written communication skills. Demonstrated problem solving and follow-up skills. Strong organizational skills. Focus on accuracy with attention to detail. Possess a sense of urgency and the ability to multi task.
Desired background:
· High school graduate
· 1-2 years of prior Banking experience in a customer service position (Banking Center, Loan Servicing or
Loan Center position)
· Strong communication and analytical/problem solving skills
· General knowledge of loan documentation and the loan approval process
· Working knowledge of the Bank’s products, services, policies and procedures
· Ability to work independently in a high volume environment
· General administrative skills: filing, typing and organizing information
· PC skills to include Microsoft products and Bank loan and deposit systems
JPMorgan Chase offers an exceptional benefits package and highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
Job
Other
Primary Location
US-WA-Seattle
Organization
Retail Financial Services
Schedule
Full-time
Job Type
Standard
Shift
Day Job
Employee Status
Regular
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