CSR-Jobs in Connecticut
Description
Requisition #: SBSS21543
Division: SBS-Small Business Services
Job Title: CSR
Country: United States
State: Connecticut
City: Milford
Locations: Connecticut, Milford
Employment Status: Full Time – Permanent
Job Responsibilities:
(Description) External Job Description : ADP, with over $7 billion in revenues and approximately 570,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. Our services include: a full suite of human resource administrative services; integrated securities transaction processing and investor communications services for the financial services industry; and computing solutions for auto and truck dealers and vehicle manufacturers.
CLIENT SERVICE REPRESENTATIVE
As a client service professional, provides outstanding service when handling all client inquiries and interactions. Provides first level product and service support to Easy Pay Teledata clients regarding payroll, accounting, tax filing, money-movement and other related ADP services in both an inbound and outbound call center environment. Works effectively in the team support environment (service, Teledata, operations, conversion, tax central, and banking) to achieve total client satisfaction; strives to achieve the team and SBS goals for productivity and call management
QualificationsRequired
(Experience, Skills, Academic): Experience:
- Experience in a Client Services capacity with resultant knowledge of payroll product(s) and processing preferred. In lieu of client services experience, knowledge of basic accounting and/or payroll is required.
- Ability to research and resolve basic payroll questions with minimal assistance on a regular basis. 1-2 years related experience required.
Generic Skills:
- Effective oral and written communications skills required.
- Good interpersonal skills.
- Client service orientation.
- Ability to work under the pressure of time constraints and to prioritize client issues.
- Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations, payrolls during semi-monthly, quarter-end, year-end periods.
- Ability to be multi-tasked, work in a fast paced team and meet deadlines.
- PC knowledge required.
- Must be able to work flexible hours during peak processing periods, including year-end.
- Must be able to become proficient in ADP payroll/accounting procedures within 6 months through in-house and self-directed training programs.
- Willingness to take ownership for own work to continuously improve by recognizing training needs.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education: High School
Job Category: Customer/Client Service
Area of Interest: Client Support/Data Processing & System Services http://www.adpcorp.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=21543
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