Cust Serv Rep I-Jobs in Washington
Description
Cust Serv Rep I (Spokane, WA) – 0900019557
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Description
Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. May respond to faxes and emails. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires basic knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. Enry level position, generally up to 1 year of experience.
Qualifications
Required:
* Provide excellent service to merchants via telephone.
* Communicate detailed information to individuals.
* Resourceful in independently seeking answers to customer issues.
* Organizational and time management skills.
* Strong team focus.
* Able to work effectively and efficiently in a fast paced call center.
* Familiar with PC/Windows operating system.
* Attendance dependability.
Desired:
* Call Center experience and possession of strong technical troubleshooting and problem-solving skills.
* Preference for fluency in a second language.
Additional Information
Job Family C-Customer Service
Locations WA-Spokane
Organization 714169-CAPITAL MARKETS & WHOLESALE BANKING OPERATIONS
Travel No
Posting Details
Posting Date Jun-10-2009, 06:12 AM, (UTC +8:00)
Unposting Date Jul-10-2009, 11:59 AM, (UTC +8:00)
Full/Part-time Fulltime-Regular
Hours Per Week 40.00
Shift 1st Shift
Weekly Schedule 1st TBD – weekends may be required
https://bacfhrs.taleo.net/servlets/CareerSection?art_ip_action=FlowDispatcher&flowTypeNo=13&pageSeq=2&reqNo=728463&art_servlet_language=en&selected_language=en&csNo=2&src=JB-11684
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