Customer Care Specialist-Jobs in Florida
Description
Customer Care Specialist Full Time Regular posted 06/03/2009
FL – Tampa
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services – through traditional and consumer-choice plans – to employer groups, government-sponsored plans, and individuals.
Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.
Role: Customer Care Specialist
Assignment: CompBenefits- Vision
Location: Tampa
Are you a fit?
Do you enjoy providing exceptional customer service? Would you like to interact with Humana’s customers to help diagnose and resolve their problems and concerns?
Assignment Capsule
As a customer care specialist you will: directly respond to questions, resolve concerns and provide guidance on transactions, inquiries and complaints from both internal and external customers.
* Receive, document and resolve customer inquiries by using established best practices
* Build lasting relationships with Humana’s customers
* Educate customers, providers and employers about Humana’s products and services both over the telephone and through face-to-face briefings
Key Competencies
* Build Trust: You honor your word by doing what you say you are going to do.
* Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
* Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
* Is Accountable: You meet clearly stated expectations and take responsibility for achieving results.
Role Essentials
* High School Diploma
* Proficiency in all Microsoft Office Programs, including Word, PowerPoint, Excel, and Access
* Ability to type 50-55 wpm
* Capacity to maintain confidentiality
Role Desirables
* Associate’s or Bachelor’s Degree
* Previous inbound call center or related customer service experience
* Fluency in Spanish
Reporting Relationships
You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer. https://humana.recruitmax.com//eng/careerportal/Job_Profile.cfm?szOrderID=32174
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