Description

Full or Part Time  Part-time 
Job Description  

REPORTS TO: Customer Service Manager
 
STARTING WAGE: $16.22/hour*
(*base wage $10.72/hour, plus $5.50/hour Arctic differential)

LOCATION:  Nome, Alaska

PRINCIPAL DUTIES & RESPONSIBILITIES:
- Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
- Sell tickets and ensure cabin accommodations
- Perform computer and paperwork tasks
- Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
- Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
- Processing and securing passenger luggage
- May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
- Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
- 2 years of Customer Service/Community Service experience
- Type at least 25 WPM
- High School diploma or equivalent
- Able to participate in 5 weeks of paid training with 2-3 days in Seattle, WA or Anchorage, AK
- Able to accept a starting pay of $16.22 per hour (may vary depending on location)
- Possess excellent communication skills (both verbal and written)
- Able to learn and operate a computerized reservation system
- Be adaptable to performing work according to set procedures
- Possess exceptional interpersonal skills
- Be able to anticipate needs of others in a fast paced environment

PHYSICAL REQUIREMENTS:
For specific physical requirement, please contact the recruiter

Equal Opportunity Employer

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