Passenger Service Agent -Jobs in Alaska
Description
Salary: $10.98/$13.25/$14.29 Hourly Bulletin: 2008-049
Bargaining Unit: ARW Position open to: All Applicants
Length: Seasonal Assignment: Full-time
Agency: Alaska Railroad Corporation Department: Passenger Services
Range: WCS02/04/05 – WCN02/04/05 Location: Anchorage
Recruitment Opens: 2009-05-29 Recruitment Closes: 2009-06-12
Job Description:
If you love working with the public this is the position for you!
The Alaska Railroad is recruiting for Passenger Service Agents to operate a computerized reservation system to place reservations, sell tour packages, and answer inquiries. The position acts as the voice and face of the Alaska Railroad and therefore, strong customer service skills are required.
A typing test will be administered at time of interview.
View Class Specifications for this job:
Minimum Qualifications:
High school diploma or GED required. One year verifiable front-line customer service experience is required. Must possess the ability to type 25 wpm. Previous experience working in an office environment is preferred. Requires skill and knowledge to operate a computerized reservation system and 10-key machine, fax, copier, and related office equipment. Must have excellent communication (including telephone etiquette) and interpersonal skills. Prior experience in the travel, tourism or hotel industry is strongly preferred. Knowledge of reservation procedures, basic accounting procedures, schedules, passenger and baggage tariffs, and tour packages is helpful. Must be able to handle money and make change under pressure. Must be people oriented. Fairbanks Agents must be able to lift, push, or pull bags weighing up to 50 lbs. Ability to work irregular work schedules, weekends, holiday’s and overtime is required.
Job Specific Information:
The following is a list of job specific questions for this position.
1. Do you have experience operating a 10-key, fax, copier and related office equipment?
2. Do you have a basic knowledge of bookkeeping/accounting procedures to balance daily transaction reports?
3. Do you like working with the public?
4. Do you have experience handling money, credit transactions and reconciling a cash box?
5. Do you have experience operating a computer?
6. Do you have experience in the travel, tourism or hotel industry?
7. Are you able to work irregular work schedules, weekends, holiday’s and overtime?
8. Do you work efficiently and consistently under pressure?
Special Notice for Recruitment:
In the Applicant Cover Letter of the Job Qualifications Summary, please provide a brief explanation to support each “Yes” answer to the Job Specific Questions. If using work experience not already documented in your Applicant Profile, also provide the employer name, your job title, dates of employment and whether full- or part-time. Applicant Profiles and Job Qualification Summaries will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
Contact Person: Alaska Railroad Corporation Human Resources Department
Date required by:
E-Mail Address: arjobinfo@akrr.com
Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Fax Number: (907) 265-2542
Phone Number: (907) 265-2437
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