Description

Posting Job Title: Retail Sales Associate – Waikele Outlet
Interest Category: Retail
Position Title: Retail Sales Associate
Division: Retail
Job Type: Full Time
State: HI
City: Waipahu
Relocation Available: No
Percentage of Travel: none
Description: Aloha~

Tommy Bahama defines elegant tropical living with men’s and women’s fashions, denim, swimwear, accessories and a complete home furnishings collection. Tommy Bahama, the purveyor of island lifestyles, is looking for qualified Sales Associates to join our team at the Waikele Premium Outlets.

Expected Grand Opening: May 2009!

Schedule: Part time, full time, temporary, flexible

PURPOSE:
Take responsibility for achieving individual and team sales goals. Enhance the guest’s experience by providing prompt,
friendly, knowledgeable, and professional service that supports Tommy Bahamas’ Retail Mission Statement, Core Values
and Service Excellence techniques.

KEY RESULT AREAS

Sales & Service

Greeting
• Genuinely greet all guests with a friendly smile and personalized offer to help with their shopping needs.

Information Gathering
• Assess the needs of guests by asking open-ended questions and provide the appropriate level of service
and expertise using the answers to those questions.
• Learn about and apply guest likes, dislikes, color preferences, and attitude to best meet and exceed their
shopping needs.

Product Knowledge
• Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
• Learn, reference and apply product knowledge information obtained from various sources such as co-workers,
seasonal buy strategy and visual documents, company Intranet, product labels, and Product Knowledge binder.

Fitting Room Etiquette
• Provide ongoing guest service while the guest is trying on merchandise (e.g. fit, fashion and wardrobing advice,
suggest add-ons, promptly remove unwanted items from the fitting room for the guest, etc.)

Sales and Closing
• Proactively seek opportunities to up sell and add-on additional merchandise, further enhancing the guest’s
shopping experience.
• Meet and exceed sales and service performance goals set by store management team members including but
not limited to individual sales, units per transaction (UPT,) dollars per transaction (DPT,) etc.
• Build lasting relationships (“clientele”) with guests by contacting them to follow up on purchases, suggest new
merchandise, and remind them of upcoming events.

Purchase and Return Transactions
• Accurately and efficiently facilitate guest purchase and return transactions.
• Maintain proper banking and media accountabilities at POS while following all “Banking” and “Cash Wrap”
policies and procedures.

Other Responsibilities
• Watch for and recognize loss prevention situations and know how to prevent and handle these situations using
outstanding guest service and “Loss Prevention” policies and procedures.
• Actively participate in all store-related meetings and trainings, and apply learned skills on the job.

PARADISE
• Embrace, articulate, and reflect the PARADISE Core Values.
• Demonstrate the Tommy Bahama PARADISE Core Values in all business decisions and actions.

EXPERIENCE, TALENT AND EDUCATION

• Prefer some retail experience that includes direct Guest Service and POS
• High School education

Tommy Bahama is full of smart, creative islanders. We support a work hard, play hard culture and hope you are ready for the challenge. We provide excellent compensation packages, including medical/dental/vision benefits, a 401K with company match, generous clothing discounts, aloha/paid time off, and much more.

HOW TO APPLY

Please apply online: http://www.tommybahama.apply2jobs.com. Find out more about Tommy Bahama on our website: www.tommybahama.com

Tommy Bahama, Inc. is an Equal Opportunity Employer.

We look forward to hearing from you. Mahalo (thank you)! http://tommybahama.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=1112&sid=41

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