Description

Telecommunications Tech, I
Requisition Number
: COM2000056

State-Region
: Alabama-Metro Birmingham/Eastern AL
Operating Company
: Southern Communications, Inc.

Description

SouthernLINC Wireless has an immediate opening in our Birmingham, AL location for an entry-level to mid-level Telecommunications Technician. One to five years of experience in a Network Operations Center (NOC) is preferred. The Telecommunications Technicians’ primary responsibilities are to provide network monitoring and first level troubleshooting – using alarm events, reports, charts and graphs – of the SouthernLINC Wireless iDEN Network in SouthernLINC Wireless’ Network Operations Center (NOC). This position requires 24×7x365 coverage with rotating shift schedules.

JOB DUTIES & RESPONSIBILITIES

Specific responsibilities of the Telecommunications Technician include:

* Monitoring all network events and alarms from various network managing sources.
* Providing first level troubleshooting support by reviewing miscellaneous reports, charts and alarm management systems to identify and provide solutions to issues/trends.
* Managing the workforce trouble ticketing system from start to finish (creating, assigning, tracking, documenting, and closing out trouble tickets).
* Providing daily phone support for field technicians, technical customer issues, and miscellaneous vendors within a telecommunications environment.
* Position progression will lead to assisting with maintenance evolutions within the infrastructure, which includes the testing of T-1 circuits, cross connecting panel wiring, creating and implementing software configuration changes, replacing faulty cards, and maintaining documentation records.

The successful candidates must have the ability to perform and organize multiple, simultaneous tasks in a fast-paced, challenging environment. A solid technical mindset, strong problem solving skills, a detail-oriented approach, and interpersonal behaviors consistent with Southern Company’s culture are essential for this role.

JOB REQUIREMENTS

Education Requirements:

* Associates degree or higher in Computer Science, Electronics, or Telecommunications, or related field, comparable work experience, or military training is preferred.
* FCC Certification is desirable

Experience Requirements:

* This is an opportunity to fill this position with an entry to mid–level person with one to five years of Network Operations Center (NOC) experience
* Previous job-related experience monitoring network alarms, troubleshooting, or diagnosing problems
* Experience using communications test equipment

Knowledge, Skills & Abilities:

* Ability to successfully qualify on Southern Company’s Technician Occupations Selection Systems test (TECH 00028) is required to move further in the process. (If selected, you will receive an invitation to take this test.) You can find information & a practice test at: http://www.southerncompany.com/careerinfo/employment_testing.aspx
* Must have a strong proficiency for learning and retaining technical processes
* Ability to work a rotating shift schedule is required

Behavioral Attributes:

* The successful candidates must display interpersonal behaviors that are consistent with Southern Company’s expectations of unquestionable trust, superior performance, and total commitment
* Strong oral and written communication skills are required
* Teamwork should be exhibited at all times
* A proactive attitude is desired and expected

SouthernLINC Wireless is the wireless communication service from Southern Company which combines multiple communication services into one handset or installed device, including Instant LINC two-way radio, phone service, numeric and text messaging, and wireless data and Internet access. SouthernLINC Wireless operates in the Southeast and targets businesses, government and Southern Company subsidiaries.

Southern Company (NYSE: SO) is a super-regional energy company with 4.3 million customers and more than 42,000 megawatts of electric generating capacity in the Southeast. It is one of the largest producers of electricity in the U.S. Southern Company is the parent firm of Alabama Power, Georgia Power, Gulf Power, Mississippi Power, Southern Power, Southern Nuclear, SouthernLINC Wireless, and Southern Telecom. Southern Company brands are synonymous with excellent customer service, high reliability, and prices that are 15 percent below the national average.

We offer a competitive compensation package. Equal Opportunity Employer.

Required Tests
: 00028 – Technician Occupations Sel Sys

Job Level
: Individual Contributor
Travel (Up to…)
: No
Union/Covered
: No

Work Location(s)
:
APC Corporate Headquarters – 600 North 18th Street (600BIRMINGHAM)
600 North 18th Street
Birmingham, 35203
https://southerncompany.taleo.net/careersection/cs_eh/jobdetail.ftl?lang=en&job=57220&src=JB-10820

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