Customer Account Executive
Description
Comcast E-Recruiting
External Publication of Job Posting 57390395
Job Posting Title
Customer Account Executive (Madison, MS)
Start Date
03/29/2010
Reference Code
30c9cf4b-b90b-4b6f-e100-000018282f0d
Job Title
Customer Account Executive (Madison, MS)
Division/Entity
Comcast Cable Southern Division
Department
Advanced Solutions Center
Tasks
Handle large volume of incoming telephone calls, covering full range of customer services in a prompt and professional
manner, obtaining all information for resolution of transaction
Answer customer questions regarding Comcast Digital Voice (CDV) and High Speed (CHSI) product, as well as, other new
products as they are launched
Troubleshoot calls from client base located throughout the Southeast (Texas, Florida, Georgia, Mississippi, etc.)
Demonstrate a solid understanding of our various products and services to ensure an accurate description is provided to
customer ensuring quality service and retention
Candidate must be willing to work a flexible schedule since the Advanced Solutions Center is open for business 24/7, 365
days of the year
Requirements
High School diploma or the recognized equivalent with a strong desire for professional development and continued learning
One to five years of customer service experience in a high-contact, service-related environment
Minimum of one year of call center troubleshooting experience is strongly preferred
Minimum one year of technical support troubleshooting with ISP or other experience is highly desirable
Above average PC skills in a Windows environment
Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and
concise manner
Ability to maintain professionalism in highly stressful situations and adapt quickly to change
Ability to seek solutions for customers in a fast-paced environment
Punctual, regular, and consistent attendance is required
Employment Type
Regular
Working Time
Full-time
Branch
MSM03 – Madison
City
Madison
Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted
by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written
Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No
fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.
Comcast is an EEO/AA/ Drug Free Workplace.
https://careers.teamcomcast.com/sap%28bD1lbiZjPTUwMA==%29/bc/bsp/sap/hrrcf_pinstappl/application.do?PARAM=UElOU1RfR1VJRD01NEM5Q0Y0QkI5MEI0QjZGRTEwMDAwMDAxODI4MkYwRA%3d%3d
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