Customer Service and Sales Representative (E)
Description
Requisition ID
87818
Full/Part Time
Full-time
Primary Location
NV-Las Vegas
Other Locations
NV-Las Vegas
Description
Make the Right Move and join a winning team! Build your career with us. HSBC – North America is a part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds – the friendliness of a local organization and the resources of a worldwide network – for diverse experiences and challenging career opportunities.
This position works under close supervision and provides prompt and courteous service for customer inquires of a routine nature. Follows operational and policy guidelines to successfully resolve customer inquires. Identifies customer needs and offers products that fit customer’s needs. Recognize solicitation opportunities and provides information on value added promotional offers to customers. Build rapport that overcomes objections and/or leads to sales or account recapture through conversations with customers. Receive basic customer inquiries from external or internal customers via telephone contact. Provide prompt, courteous service and resolution to basic inquiries, complaints or problems. Complete other responsibilities, as assigned.
Learn necessary systems, compliance regulations and procedures needed to effectively complete required tasks. Maintain production, quality and sales statistics to meet established individual and department goals. Perform technical tasks requiring basic knowledge of business products and departmental procedures. Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Promote an environment that supports diversity and reflects the HSBC brand. Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Basic Qualifications:
* High school diploma or equivalent experience
* Well developed communication, phone etiquette and customer service skills
* Proficiency with personal computers as well as pertinent mainframe software packages
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