Customer Service Representative 2
Description
Requisition Number 10-1313
Post Date 6/2/2010
Title Customer Service Representative 2
Job Type Part Time
City ALBUQUERQUE
State NM
Description
Safelite AutoGlass, a member of the Belron US family of retail auto glass companies, is the nation’s leading provider of auto glass repair and replacement services. As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal of becoming the natural choice for vehicle glass repair and replacement services in the United States. Take a look – we think you’ll like what you see!
Safelite AutoGlass is looking for a Customer Service Representative to join our team! This position answers incoming customer phone calls and processes claims for auto glass service.
Responsibilities
*
Professionally answers incoming phone calls from policy holders, insurance agents, and/or auto glass shops
*
Accurately enters auto glass loss information into the production database
*
Verifies customer insurance coverage and deductible amounts for the vehicle involved, and communicates the information to the customer
*
Using the production/shop locator system, locates an auto glass vendor that can service the customer’s vehicle quickly and conveniently
*
Using knowledge of auto glass parts qualifies the damage for a windshield repair or selects the appropriate glass part for replacement
*
Uses the appointment scheduling system in production to schedule appointments for service at Safelite store locations, or contacts non-Safelite vendors to arrange an appointment for the customer
*
Uses knowledge of other accounts to assist in answering phone calls if calls are holding
*
Assists in the training and orientation of new associates upon request.
Requirements
Requirements
* High school diploma or equivalent
* Prior experience in customer service
*
Knowledge of computer and telephone systems
*
Knowledge of auto glass products, installation and repair procedures
*
Knowledge of scripting and claim processing procedures for the assigned insurance company.
*
Ability to operate computer and telephone systems while seated for extended periods of time.
*
Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores, and customers.
https://www9.ultirecruit.com/BEL1001/JobBoard/JobDetails.aspx?__ID=*2B42AAF311C1CD5E
Tags:
Stats:
Item Location
Images
There are no images