Office Support Associate / ISD1380
Description
Office Support Associate / ISD1380
JOB SUMMARY:
Position Description:
JOB SUMMARY:
Provides a wide variety of clerical and staff support services to support Operations and Administration department processes and reporting requirements in accordance with PSC policies, practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• May perform various administrative tasks associated with updating manuals, handouts, forms, purchase orders, invoicing, accounts receivable and accounts payable
• Enters data into appropriate system ensuring accuracy and timeliness.
• Processes information submitted by field in accordance with department standards.
• Operates multi-line telephone system to answer incoming calls, determine nature of business and to directs callers to appropriate personnel. Records detailed messages when appropriate and distributes to recipient within appropriate time frame.
• Retrieves messages from office voice mail and forwards to appropriate person or department.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate person or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• May act as receptionist; welcoming and monitoring on-site visitors, determining nature of business, and announcing visitors to appropriate personnel. Maintains daily log of visitors and issues passes when required.
• Receives, sorts, and routes mail and overnight packages, and maintains route publications.
• Maintains fax machines, sends and retrieves faxes, routes incoming faxes and assists users.
• Orders, receives, and maintains office supplies.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Maintains appearance of office.
• Maintains filing system.
• Maintains and schedules conference room availability.
• Performs other clerical duties as needed, such as filing, photocopying, data entry and collating.
• Performs other duties as assigned.
SCOPE:
• May support 1 or more functions/departments
MEASURES OF PERFORMANCE:
• Customer Service, accuracy of clerical duties
EDUCATION/CREDENTIALS:
• High school diploma or equivalent
JOB RELATED EXPERIENCE:
• 2 – 5 years progressively responsible applicable experience
DEMONSTRATED KNOWLEDGE, SKILLS AND ABILITIES:
• Attention to detail
• Working familiarity with MS applications including Excel and Word
• Good communication and team work skills
• Strong customer service skills
• Ability to file
WORKING ENVIRONMENT:
• Office environment
• Philadelphia near airport
http://jobview.monster.com/Office-Support-Associate-ISD1380-Job-Philadelphia-PA-US-98886182.aspx
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