Description

Allstate Insurance Company has an exceptional career opportunity for a Help Desk Analyst in Jacksonville, FL. In this vital role, you will be required to:

• Provide first-tier support to end users for PC applications and hardware.
• Document and escalate problems that the first-tier of help desk support is unable to resolve.
• Interact with the second-tier desktop support team, network services and AIS to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve issues and help identify the root cause.
• Recommend modifications to reduce user problems.
• Create, review and update procedure documentation.
• Administer security accounts.

Qualifications

Our ideal qualifications include:

• Experience with Microsoft Office products and Windows XP environment a must.
• CICS, RACF, AS400 is preferred.
• Ability to work with minimal supervision.
• Excellent communication skills a must.
• HS Diploma/GED

Job

Information Technology

Primary Location