Parts Counter

Summary

Description

Store: All                                                                            Department: Parts Location: Varies by store
Reports To: Parts Manager Classification: Non-manager      FLSA Status: Non-exempt
Pay Type: Hourly                                                                                                                                     FTE: 1.0
Schedule & Shift:Varies, 4 or 5 day work week, work week is Monday – Saturday. Evening, holiday, weekend and additional hours may be required.

Summary:Sells parts to all customers, over the counter, through the shop, or on the phone.

Essential Duties and Responsibilities:

• Essential Duties include the following. Other duties may be assigned.
• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews parts invoice to be sure it is correct and all parts have been received.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Pulls orders for service, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Assists shipping & receiving as needed..
• Helps with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts.
• Attends meetings as requested.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Experience & Education:
Prior experience or training preferred but not required.

Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Ability to use Email and basic Microsoft Office applications such as Outlook, Word and Excel. Ability to learn and  use a variety of automotive and company specific applications. Ability to learn and maintain a working proficiency of industry specific and other computer programs.

Other Skills and Abilities:
Ability to operate vehicles with manual transmissions. Ability to safely operate company and client vehicles. Valid Washington Drivers License with insurable driving record.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Machinery, tools, equipment and personal protective equipment:
Van, computer, phone,

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMAND

N: Never (not at all) S: Seldom (1-10% of the time)               O: Occasional (11%-33% of the time)
F: Frequent (34%-66% of the time)        C: Constant (67%-100% of the time)

Sitting: F
Standing: C
Walking: F
Driving: O
Lifting (lbs 25): F
Carrying (lbs 25): F
Pushing/Pulling (lbs     ):
Climbing Stairs/Ladders: S
Bending/Twisting: O
Kneeling/Squatting: S
Crouching/Kneeling: S
Crawling: S
Reaching above shoulder: S
Repetitive Motion: C
Handling/Grasping: C
Fine Finger Manipulation: C
Talking: C
Hearing: C
Seeing: C
Other:

Employee Acknowledgment
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workloads, rush jobs, or technological developments).

I have carefully read and understand the contents of this position description.  I understand the responsibilities, requirements and duties expected of me.  I also understand that this position description does not constitute a contract of employment nor alter my status as an at-will employee.  I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.

Employee Name (print)                                                   Signature                                                                                 Date

Manager Name                                                                Signature                                                                                 Date

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