Front Office Manager – Holiday Inn Missoula
Description
Job Description:
Front Office Manager
Nestled in the heart of Downtown, the Holiday Inn Missoula is just moments away from the beautiful Bess Reed Park, the Clark Fork River, hiking, and all of the shopping, entertainment, and nightlife that Missoula has to offer. Our 200 guest rooms are tastefully appointed with all the amenities and conveniences business and leisure travelers could expect. Our hotel is 100% non-smoking and pet friendly. The on-site restaurant and bar, Brooks & Browns, offers a beautiful summertime patio and year-round events and entertainment.
General Purpose
To efficiently manage the front desk operation with minimal costs and maximum profitability through proficient management of staff, internal controls, administration of company policies and procedures, and excellent guest service.
Essential Duties/Responsibilities
Maintains compliance to all front office standard operation procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP and Tour VIP requests, computes monthly occupancy forecasts, maintains and updates Front Office Procedures Manual.
Meets or exceeds all Service Standards within department.
Ensures awareness and compliance to all company safety and security policies and procedures. Ensures employee and guest safety by proper training and maintenance of equipment and work area.
Conducts department meetings as required, and attends staff and hotel meetings. Participates in hotel MOD program. Communicates with all hotel departments and staff to ensure the efficient operation of Front Office. Keeps informed of all
in-house and area functions.
Ensures that employees meet proper standards of dress and decorum. Maintains the highest degree of guest service and professional conduct at all times. Utilizes guest service skills to ensure that all guest needs are met promptly and to the guest’s complete satisfaction.
Other Duties/Responsibilities
To provide assistance to other employees and/or departments to contribute to the overall performance of other departments and the hotel.
Skill requirements
A degree in Hotel Administration or equivalent work experience (successful record as FOM in similar operation). Advanced technical knowledge of front office operations: terms, systems, concepts and procedures.
Advanced guest service and interpersonal skills. Previous supervisory experience. Strong communication skills including the ability to deal effectively with vastly diverse group of employees and guests.
Previous experience with automated front office systems and personal computer applications.
Sage Hospitality Resources is one of the nation’s leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision – “To be recognized by our customers as the best in our business.”
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.
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