Inventory Management Specialist
Description
Job Title:Inventory Management Specialist
Department:Department of the Army
Job Announcement Number:AK582037
SALARY RANGE: |
$38,790.00 to $61,678.00 / Per Year |
OPEN PERIOD: |
Tuesday, January 03, 2012 to Tuesday, January 17, 2012 |
SERIES & GRADE: |
GS-2010-07 |
POSITION INFORMATION: |
Full Time – Permanent |
PROMOTION POTENTIAL:09 |
|
DUTY LOCATIONS: |
01 vacancy(s) – Pine Bluff Arsenal, AR United StatesView Map |
WHO MAY BE CONSIDERED: |
United States Citizens |
JOB SUMMARY:
Pine Bluff Arsenal is located in White Hall, AR with an estimated population of 6,000. The Arsenal is just north of Pine Bluff with a population of approximately 55,000, and home of University of Arkansas at Pine Bluff and Southeast Arkansas College. The area offers museums, water sports, a regional park, and a nature center. The Arsenal is within 40 mins of the state capital, Little Rock. The Arsenal has on-site child care, golfing, fishing, hunting, a swimming pool, and recreation facility.
Who May Apply: All U.S. Citizens
OTHER INFORMATION:
This is a full-time permanent position.
Permanent Change of Station (PCS) expenses may be authorized.
Personnel security investigation required.
One year trial/probationary period may be required
Direct Deposit of Pay is required.
Temporary Duty (TDY) is 10 %.
This is a CP 13 position.
The incumbent must file an annual financial statement.
- U.S. Citizenship
KEY REQUIREMENTS
DUTIES:
This is a developmental position designed to progress the trainee from the GS-7 to the full performance level GS-9. In a developmental capacity, you will plan receipts, storage, issue and shipment of all types of ammunition and explosives to include chemical defense equipment. You will recommend changes in operation policies and procedures to improve efficiency and utilization of facilities. You will determine space used for all types of storage in igloos, warehouses, standard magazines and shelters in accordance with ammunition storage drawings. Your duties will also include: maintaining control of all space requirements for storage locations; planning and analyzing space and obligation for all types of ammunition and Chemical Defense Equipment; conducting special studies of re-warehousing problems; preparing the total cost report for re-warehousing activities; and furnishing information on directorate capability of available storage space by hazard classification and compatibility.
QUALIFICATIONS REQUIRED:
To qualify for the GS-07 level, applicant must possess: One (1) full year of graduate level education in fields related to the position; OR Superior Academic Achievement; OR One (1) year equivalent to the GS-05 level. Qualified candidates for this job must demonstrate in their resume that they have experience in the following areas: 1) Experience applying supply regulations, policies, procedures and instructions 2) Experience using supply databases for distribution facilities or storage management 3) Experience following established storage plans.
Superior academic achievement is obtained through: (1)Class standing — Applicants must be in the upper third of the graduating class; (2)Grade-point average (a) 3.0 or higher out of a possible 4.0 as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
Please be sure to include all required documents (i.e. resume, transcripts, Veterans Preference Documentation) or you will not be considered for this vacancy.
ALL QUALIFICATIONS REQUIREMENTS MUST BE MET AND DOCUMENTATION MUST BE RECEIVED BY THE CLOSING DATE OF THE ANNOUNCEMENT.
HOW YOU WILL BE EVALUATED:
Basis of Rating:
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.
VETERANS’ PREFERENCE: Five points may be added to the eligible ratings of veterans who: Entered the military service prior to October 14, 1976; served on active duty during the Gulf War between August 2, 1990 and January 2, 1992, regardless of where the person served; or, served in a military action for which they received a campaign badge or expeditionary medal. Medal holders and Gulf War veterans must have served continuously for at least 24 months or the full period for which called or ordered to active duty. Ten points may be granted to the eligible ratings of disabled veterans; Purple Heart recipients; spouses or mothers of a 100 percent disabled veteran; or the widows, widowers, or mothers of a deceased veteran.
To successfully claim veteran’s preference, your resume/supplemental data must clearly show your entitlement.
The FY2006 National Defense Authorization Act expanded the definition of veteran’s preference to include individuals who served on active duty for more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001 to present.
BENEFITS:
The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.
Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit: https://www.fsafeds.com/fsafeds/index.asp
Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. For additional information visit: http://www.opm.gov/insure/health/index.asp
Leave - Most Federal employees earn both annual and sick leave. For additional information visit: http://www.opm.gov/oca/leave/index.asp
Life Insurance - The Federal Employees’ Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for additional information visit: http://www.opm.gov/insure/life/index.asp
Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit: http://www.ltcfeds.com/
Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For addtional information visit: http://www.opm.gov/retire/index.asp
This link provides and overview of the benefits currently offered to Federal employees. http://www.usajobs.gov/EI/benefits.asp
OTHER INFORMATION:
1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a “Notice of Personnel Action” (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
2. If you are a current career or career-conditional Federal employee or former Federal employee who has reinstatement eligibility, you must submit a copy of your latest SF-50 “Notification of Personnel Action” and/or a copy of the SF-50 that reflects career or career-conditional tenure, or you will not be considered under the merit promotion process. Also, you should submit your most recent performance appraisal.
3. If you are a veteran with preference eligibility and you are claiming 5-point veterans’ preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans’ preference, you must attach an SF-15, “Application for 10-Point Veterans’ Preference” plus the proof required by that form.
4. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
5. You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or Vista, etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement.
6. All qualification requirements must be met within 30 days after the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM’s web site at http://www.opm.gov/qualifications .
HOW TO APPLY:
To apply for this position, you must provide both of the following parts:
- Your responses to the Qualifications Questionnaire, and
- Your resume and any other documents specified in the Required Documents section of this job announcement.
Use the Online Qualifications Questionnaire for convenience and quickest processing.
Option A: Online Qualifications Questionnaire.
Tips for using the Online Qualifications Questionnaire:
- You must click both Finish and Submit when you are done. Your Online Qualifications Questionnaire is not processed – and your résumé is not attached – until you click the Submit button, even if USAJOBS says it sent your résumé.
- You can upload or fax supporting documents after you Submit the Online Qualifications Questionnaire.
- You must complete the entire process by the closing date — Tuesday, January 17, 2012· To make sure everything you submitted is successfully received, follow these steps:
- Go to https://applicationmanager.gov/and log in using the box on the right hand side of the page.
- Click the radio button for this Vacancy Identification Number: 582037. Click Select a Vacancy.
- Verify that all of your documents appear on the table with a status of Processed.
- You can save your work and come back later. Just click both Save and Logout. (When you want to return, go to https://applicationmanager.gov/ and log in using the box on the right hand side of the page.)
- If you Submit more than one Qualifications Questionnaire for this position, the most recent one Submitted is the one that is used. Therefore, it is important for you to complete it in its entirety.
To begin your Online Qualifications Questionnaire, choose one of these options:
- If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Online Qualifications Questionnaire you complete and Submit from this session, not to any Questionnaires you may already have Saved or Submitted.
- If your résumé is going to be one you prepared outside of USAJOBS Résumé Builder, click this link to begin the process: Online Questionnaire
Option B: Paper Qualifications Questionnaire.
If it is not practical for you to use the Online Qualifications Questionnaire, you can write your answers on paper. Follow these steps:
- You can print a copy of this job announcement so that you can read the questions offline.
- Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL http://www.opm.gov./Forms/pdf_fill/OPM1203fx.pdf or by calling USAJOBS by Phone at (703) 724-1850 – after the introduction, press 1, and listen for instructions.
- You may submit the Form 1203-FX, resume, and any supporting documents by fax.
- By Fax: If you are faxing a Form 1203-FX, you do not need a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here — http://staffing.opm.gov/pdf/usascover.pdf — and be sure to fill it out completely and clearly. The fax number is 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.
- Please call for Additional Information
South West CPOC
301 Marshall Avenue
Fort Riley, KS 66442
usa
582037
REQUIRED DOCUMENTS:
Step 2
Submit the following applicable documents:
All Required documents MUST be submitted through the application manager or faxed to the number listed above or you will not be considered for this vacancy. Documents cannot be accepted by any other means.
To submit the documents requested follow the instructions below: Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications can be submitted electronically using the document upload process, or by fax. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.
Once you submit the required documents, the application manager may tell you that you are missing items such as Miscellaneous and Qualifications. These are strictly Optional fields. The only required documents are listed above and say Required next to them.
Note: Please ensure that your resume contains the basic information outlined under the Applying for a Federal Job link: http://www.opm.gov/forms/pdfimage/of0510.pdf
ALL DOCUMENTATION MUST BE RECEIVED BY MIDNIGHT OF THE CLOSING DATE OF THE ANNOUNCEMENT. NO HARD COPY APPLICATIONS WILL BE ACCEPTED AT THE SOUTHWEST CIVILIAN PERSONNEL OPERATIONS CENTER.
AGENCY CONTACT INFO:
Central Resume Processing CenterPhone: (410)306-0137
Email: APPLICANTHELP@CONUS.ARMY
.MIL
Agency Information:
PINE BLUFF ARSENAL
DO NOT MAIL – Contact via
phone or email, MD
21005
WHAT TO EXPECT NEXT:
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.
Instructions for answering the questions in the Occupational Questionnaire:
If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.
Social Security Number
Enter your Social Security Number in the space indicated. Providing your Social Security Number is voluntary, however we can not process your application without it.
Vacancy Identification Number
The Vacancy Identification Number is:
1. Title of Job
Inventory Management Specialist
2. Biographic Data
All biographic information is required, except for your telephone number and the contact time.
3. E-Mail Address
4. Work Information
5. Employment Availability
The following six questions will be used to determine your status with the Federal government and how we process your application. If you do not meet one of the following five Other Employment questions, leave the section blank. If you meet one of the statements you must support your answer with the appropriate documentation at the time of application. Veterans must provide a copy of their DD-214, current and former civil service employees must provide a copy of their last SF-50 that shows their type of appointment and career status. Answer all questions that apply.
Are you are currently a permanent (nontemporary) civilian competitive service employee in a Federal agency?
Are you a former civilian Federal employee who achieved career status in the competitive service? (Generally, this means you have served three years on a permanent career-conditional appointment in the competitive service of the Federal government.)
Are you a former civilian Federal employee who served on a career-conditional appointment and you were separated less than three years ago without achieving career status in the competitive service?
Are you eligible for a noncompetitive appointment to the Federal government under authorities for the severely disabled; certain Vietnam era and disabled veterans; returned volunteer from the Peace Corps or Vista, etc.?
Are you currently in or have you previously held a permanent Federal position at the same grade level, with the same or higher promotion potential as this vacancy?
I am a status candidate and I also want to be considered under the competitive process.
6. Citizenship
Are you a citizen of the United States?
7. Background Information
If you are applying by the OPM Form 1203-FX, leave this section blank.
8. Other Information
9. Languages
If you are applying by the OPM Form 1203-FX, leave this section blank.
10. Lowest Grade
Enter the lowest grade level (07-07) you will accept.
07
11. Miscellaneous Information
If you are applying by the OPM Form 1203-FX, leave this section blank.
12. Special Knowledge
If you are applying by the OPM Form 1203-FX, leave this section blank.
13. Test Location
14. Veteran Preference Claim
15. Dates of Active Duty – Military Service
These dates are required if you have claimed Veterans’ Preference unless you have claimed derived Preference (i.e., widows, spouse, etc.)
Please use this format: (mm/dd/yyyy)
16. Availability Date
If you are applying by the OPM Form 1203-FX, leave this section blank.
17. Service Computation Date
18. Other Date Information
If you are applying by the OPM Form 1203-FX, leave this section blank.
19. Job Preference
If you are applying by the OPM Form 1203-FX, leave this section blank.
20. Occupational Specialties
The occupational specialty will be selected for you if there is only one, otherwise, select/enter at least one occupational specialty code for this position. The specialty code for this position is:
001 Inventory Mgmt Specialist
21. Geographic Availability
Select/enter at least one geographic location in which you are interested and will accept employment. The location code for this position is:
5474 Pine Bluff Arsenal, AR
22. Transition Assistance Plan
If you are applying by the OPM Form 1203-FX, leave this section blank.
23. Job Related Experience
Please insert the total number of years and months of your job related experience.
24. Personal Background Information
APPLICANT RACE AND NATIONAL ORIGIN
The United States District Court for the District of Columbia, in a decree approved in a lawsuit entitled Luevano v. Lachance, Civil Action no. 79-0271, has ordered that Federal Government agencies provide data on the race and national origin of applicants for certain Federal occupations. The position for which you are applying is in one of those occupations.
The collection of this information is authorized for use by the Office of Personnel Management only for the purposes of complying with the requirements of the Luevano v. Lachance Decree. The data you supply will be used for statistical analysis pursuant to the requirements of the lawsuit, and will not be shared with employing agencies. You are requested to complete the following, however, submission of this information is voluntary. Your failure to do so will have no effect on the processing of your application for Federal employment.
The categories ( items 1-6 ) below provide descriptions of race and national origins. Select the category with which you identify yourself. If you are of mixed race and/or national origin, select the category with which you most closely identify yourself. Please select only one by shading in the circle next to the number corresponding to the category.
PRIMARY GEOGRAPHIC ZONE
Select the Zone ( items 7-15 ) which includes your first choice for location of employment. This designation is for statistical use only and will not affect your actual consideration for employment. Your geographic area of consideration will be determined by your entries in Section 21,GEOGRAPHIC AVAILABILITY. Please select only one or darken the appropriate circle next to the number corresponding to your selection.
01 American Indian or Alaskan Native – A person having origins in any of the original peoples of North America, and who maintains cultural identification through community recognition or tribal affiliation.
02 Asian or Pacific Islander – A person having origins in any of the original peoples of the Far East, Southeast Asia, the Indian subcontinent, or the Pacific Islands. For example, this area includes China, India, Japan, Korea, the Philippine Islands, and Samoa.
03 Black, not of Hispanic origin – A person having origins in any of the black racial groups of Africa. This does not include persons of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish cultures or origins.
04 Hispanic – A person of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish cultures or origins. This does not include persons of Portuguese culture or origin.
05 White, not of Hispanic origin – A person having origins in any of the original peoples of Europe, North America, or the Middle East. This does not include persons of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish cultures or origins.
06 A person not included in another category.
07 ATLANTA ZONE includes Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Virginia
08 CHICAGO ZONE includes Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, West Virginia, and Wisconsin
09 DALLAS ZONE includes Arizona, Arkansas, Colorado, Louisiana, Montana, New Mexico, Oklahoma, Texas, Utah, and Wyoming
10 PHILADELPHIA ZONE includes Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont
11 SAN FRANCISCO ZONE includes California, Idaho, Nevada, Oregon, and Washington
12 ALASKA ZONE includes the State of Alaska
13 CARIBBEAN ZONE includes Puerto Rico and the Virgin Islands
14 HAWAII ZONE includes the State of Hawaii and Pacific overseas area
15 WASHINGTON, DC ZONE – Washington, DC metro area (Charles, Montgomery, and Prince George Counties in MD, Arlington, Fairfax, Prince William, King George, Stafford, and Loudoun Counties and Falls Church, Alexandria, and Fairfax cities in VA) and Atlantic overseas area (African, European, Middle Eastern, Central and South American countries)
25. Occupational/Assessment Questions:
1. Please fill in A for this question.
A. A this is the correct response.
OCCUPATIONAL QUESTIONS – Mark only 1 response for each question.
This section asks you to describe your educational background, your work, and other experiences in specific factors which relate to job performance. ALL QUESTIONS MUST BE ANSWERED. Record your answers in (Section 25).
2.
From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-7, Inventory Management Specialist work. If your highest level of education is not described below, choose the letter that describes experience or lower level education that you do have. Mark only 1 response.
A. I have completed a 4-year course of study leading to a bachelor’s degree or I possess a bachelor’s degree.
B. I have completed education beyond the bachelor’s degree, e.g., graduate study, master’s degree, LL.B., J.D., LL.M., Ph.D. OR Superior Academic Achievement (SAA). ). SAA is achieved through – (1)Class standing — Applicants must be in the upper third of the graduating class; (2)Grade-point average (a) 3.0 or higher out of a possible 4.0 as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
C. I have at least one year of work experience applying supply regulations, policies, procedures and instructions 2) Experience using supply databases for distribution facilities or storage management 3) Experience following established storage plans.
D. I have less than 4 years of post-high school education or a bachelor’s degree and less than the experience described in “C” but I have a combination of education and the type of experience described in “C”
E. My education and/or experience is not reflected in any of the above statements.
3. Please fill in “A” for this question.
A. This is the correct response.
4. Please fill in “A” for this question.
A. This is the correct response.
5. Please fill in “A” for this question.
A. This is the correct response.
The following questions ask you to describe your educational background, your work, and other experiences in specific areas which relate to successful job performance. You are to choose one answer to each question from among the alternatives presented. Then, record your answers in Section 25 on Form C beginning at (Item 6). Do not mark more than one answer for each question. Multiple answers will not be counted. Do not omit answers unless instructed to do so. Other omissions may decrease your score.
6. During high school (grades 9 – 12), I made the semester honor roll:
A. never
B. once or twice
C. three or four times
D. five or six times
E. seven or eight times
7. The high school grade I most often received was:
A. A
B. B
C. C
D. D or lower
E. I do not remember
IF YOU DID NOT ATTEND COLLEGE, PLEASE SKIP TO ITEM 9
8. The college grade I most often received was:
A. A
B. B
C. C
D. D or lower
E. I do not remember
9. In the past three years the number of different paying jobs I have held for more than two weeks is:
A. 7 or more
B. 5 – 6
C. 3 – 4
D. 1 – 2
E. none
10. I have been employed in work similar to that of the job covered by this examination:
A. never employed in a similar job
B. less than 1 year
C. 1 – 2 years
D. 3 – 4 years
E. over 5 years
11. In the past three years, my primary work experience has been in:
A. professional or administrative occupations
B. clerical or sales occupations
C. service occupations
D. trades or labor occupations
E. not employed in the past three years
12. On my present or most recent job, my supervisor rated me as:
A. outstanding
B. above average
C. average
D. below average
E. not employed or received no rating
13. In the past three years the number of jobs I have been fired from is:
A. 5 or more
B. 3 to 4
C. 2
D. 1
E. none
14. The number of civic or social organizations (which have regular meetings and a defined membership) that I belong to is:
A. none
B. 1
C. 2 or 3
D. 4 to 6
E. 7 or more
15. In organizations to which I belong, my participation is best described as:
A. do not belong to any organizations
B. not very active
C. a regular member but not an office holder
D. have held at least one important office
E. have held several important offices
16. My previous supervisors (or teachers if not previously employed) would most likely describe my basic math skills as:
A. superior
B. above average
C. average
D. below average
E. do not know
ACCOMPLISHMENTS
In this part you will respond to questions about experiences you have had that are related to the requirements of the job for which you are applying. Please answer YES or NO to each question. Begin marking your responses to the items for this part in Section 25 on Form C beginning at (Item 17). Fill in “A” for YES or “B” for NO. Answer all questions to the best of your ability. Do not answer YES unless you can provide specific examples or documentation as proof that you have had this type of experience. You may be asked to provide such evidence or documentation at a later stage in the selection process. Your responses are subject to verification through background checks, job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in your being removed from a Federal job and in barring you from seeking Federal employment in the future. Use the following guidelines to answer these questions:
(1) Many questions refer to “work” experiences. The word “work” refers to all experiences gained through school, paid employment, military service, voluntary work, and through activities done for professional, charitable, church, community, social, or other organizations, unless otherwise stated.
(2) Some questions ask for experience in a specific type of setting. For example, if the question says “Have you done paid work that involved…” then only respond YES if your experience was gained in a paid job.
(3) Do not include personal or home-related experiences unless the question specifically mentions them.
(4) Some questions ask about customers or clients. Customers or clients include any individuals who used or received the products or services that you provided, including individuals inside or outside of your organization. Keep in mind that you may have worked with customers or clients in a variety of settings including those listed in guideline #1 above.
(5) Some questions ask you if you received a grade of B or above on schoolwork. If you were not graded on an A, B, C, D, F scale, use the equivalent of a B or above, that is, an above average grade, on the type of scale on which you were graded.
Remember to fill in “A” for YES or “B” for NO.
A- YES
B- NO
17. Have you successfully done work where your primary responsibility was to help others work out their problems (for example, worked as a therapist)?
18. Have you successfully taught a writing course or worked as a professional journalist, editor, or writer?
19. Have you submitted articles or similar types of written work that were published in a local newspaper, nationally distributed newsletter, or similar type of publication?
20. Have you successfully done work that involved writing technical or legal reports, or translating technical or other complex material into language that was more easily understood?
21. Have you received formal recognition for your written work (for example, received an award, letter of commendation, excellent performance appraisal rating, etc.)?
22. Have you successfully done work that regularly involved using computer software to run a payroll, accounting, or inventory system, or to record or track other quantitative information?
23. Have you developed a formal mechanism to learn more about a problem (for example, developed a survey, conducted interviews or focus groups, etc.)?
24. Have you successfully planned for and started a new business or opened a new store?
25. Have you successfully done work that regularly involved installing or configuring software on stand-alone PCs or network systems?
26. Have you participated in training classes, workshops, or seminars outside of school that helped you improve your customer service skills?
27. Have you successfully planned or monitored a large-scale project or program that involved several steps that were carried out over an extended period of time?
28. Have you successfully worked in a newly created organization that was still in the process of establishing its policies and procedures?
29. Have you received a grade of B or above in school courses, taken since high school, with a strong emphasis on interpersonal skills (for example, customer relations, counseling, etc.)?
30. Have you learned a hobby or leisure activity well enough that you have been asked to do it for others on a voluntary basis?
31. Have you successfully done work, not including computer applications classes, that regularly involved using desktop publishing software to develop page layouts, create illustrations, etc.?
32. Have you used study or review techniques that helped you learn material more effectively?
33. Have you received formal recognition for your oral communication skills (for example, received certification from Toastmasters International, won a speech contest or debate tournament, etc.)?
34. Have you successfully done work that regularly involved relaying messages to co-workers, or providing information or giving simple instructions to customers or the public, either in person or by telephone (for example, worked as a receptionist, dispatcher, etc.)?
35. Have you successfully done work that regularly involved discussing sensitive information with others, or interviewing or surveying people, either in person or by telephone, to gather information they were reluctant to give?
36. Have you successfully done work that regularly involved making decisions about disclosure of sensitive or confidential information?
37. Have you successfully done work that regularly required you to make quick decisions where the consequences were critical (for example, worked as a 911 operator, on an ambulance squad, etc.)?
38. Have you successfully created computerized databases to organize information?
39. Have you earned a degree in an area of study related to oral communication (for example, speech communication, broadcast journalism, etc.)? (Answer YES to this question if you anticipate receiving this degree within the next 9 months.)
40. Have you successfully done work, not including schoolwork, that regularly involved receiving varied assignments on short notice that needed to be handled immediately?
41. Have you received formal recognition for providing good service to customers or clients (for example, received an award, a letter of commendation, an excellent performance appraisal rating, etc.)?
42. Have you served on a decision-making board or committee (for example, student governing board, planning board, homeowners’ association board, etc.)?
43. Have you successfully done work that regularly involved interacting with people, other than your co-workers, from a foreign country or from different ethnic or cultural backgrounds?
44. Have you successfully done work that often required you to accommodate last minute requests from customers or clients or to provide quality service in situations where timeliness is critical (for example, worked as a courier or travel agent, worked in newspaper publishing, etc.)?
45. Have you successfully done work that regularly involved informally providing oral explanations of technical information or other complex information, such as regulations, policies, or procedures?
46. Have you successfully done paid work that regularly involved troubleshooting and resolving problems with equipment or systems (for example, appliances, vehicles, machinery, computer or electrical systems, etc.)?
47. Have you made decisions that turned an unprofitable business into a profit-making operation?
48. Have you successfully done work that regularly required you to respond or react quickly in emergency situations (for example, combat duty, firefighting, rescue work, police work, natural disaster relief, etc.)?
49. Have you successfully done work that regularly involved answering questions, demonstrating a product or service, or providing assistance to customers, clients, or the public?
50. Have you successfully coordinated work, school, and/or family responsibilities under especially difficult circumstances (for example, you and your spouse worked full time while raising young children, you went to school full time and worked more than 20 hours per week, you worked full time while caring for an elderly parent, etc.)?
51. Have you written procedures or instructions that others have followed successfully (for example, instruction manuals, survey instructions, training materials, etc.)?
52. Have you, on short notice, successfully assumed another person’s duties without the extensive training or preparation that typically is required to perform the duties?
53. Is your highest level of formal education a bachelor’s degree or higher? (Answer YES to this question if you anticipate receiving a bachelor’s degree within the next 9 months.)
54. Have you successfully done work that frequently required you to present nontechnical information at briefings, meetings, conferences, or hearings?
55. Have you successfully done work of a nonemergency nature that required you to be flexible about being on call, frequently changing work hours or locations, etc. (for example, worked as a substitute teacher, worked as a “temp” for a temporary agency, etc.)?
56. Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for 10 or more people?
57. Have you successfully done work that regularly involved answering questions, gathering nonsensitive information, or providing assistance to others, either in person or by telephone?
58. Have you performed home repairs that involved determining the specific problem, determining how to make the repair, and successfully completing the repair (for example, fixed a leaking faucet, re-shingled a roof, etc.)?
59. Have you devised a strategy to overcome a major setback that successfully enabled you to complete a project on time or within budget?
60. Have you successfully done work that regularly involved conducting quality checks or following up with customers or clients to ensure satisfaction with a product or service?
61. Have you suggested or made changes to products or procedures that resulted in better meeting customer needs?
62. Have you successfully done work that required you to keep enough cash on hand or maintain an adequate stock of supplies, equipment, or merchandise?
63. In college, did you have an overall undergraduate grade point average of 3.0 or higher on a 4.0 scale, belong to an honor society, or graduate with honors? (Answer NO to this question if you did not attend college.)
64. Have you formally taught, instructed, or trained others in educational or occupational settings and received favorable feedback about your ability to do so?
65. Have you successfully done work that required you to interact with people at many levels in an organization?
66. Have you successfully done work, not including schoolwork, that required you to juggle several assignments or projects at the same time?
67. Have you successfully done work that regularly involved determining appropriate products or services for customers or clients?
68. Have you written a play, script, or novel that was sold, published, or produced?
69. Have you successfully dealt with a disruption to regular operations in a way that allowed for completion of the work or continuation of a noncritical service?
70. Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for fewer than 10 people?
71. Have you successfully done work that regularly involved verifying the accuracy of information or the relevance of information to a problem or a situation (for example, investigative work)?
72. Have you successfully taught a computer programming or software applications course?
73. Have you participated in training classes, workshops, or seminars outside of school that helped you improve your computer skills?
74. Have you successfully done work that regularly required you to lead or facilitate briefings, meetings, or conferences, or formally present technical or other complex information to others?
75. Have you successfully done work that regularly involved interacting with or counseling people with special needs or problems (for example, hospital patients, psychiatric patients, prisoners, people who are elderly or disabled, etc.)?
76. Have you successfully remained polite and tactful while doing work where one of your primary responsibilities was to handle customer problems or complaints (for example, worked as a customer service representative)?
77. In high school, did you have an overall grade point average of 3.0 or higher on a 4.0 scale, belong to an honor society, or graduate with honors?
78. Have you often been asked to proofread or edit the writing of others for content, punctuation, spelling, and grammar?
79. Have you successfully worked closely with a client over an extended period of time to complete a project or resolve a problem?
80. Have you successfully done work that regularly involved planning, prioritizing, and monitoring your own work?
81. Have you successfully solved problems that occurred because of a critical emergency or a disruption of a life-saving operation, with very few resources or guidelines (for example, solved problems related to a natural disaster, a power outage in a hospital, etc.)?
82. Have you successfully developed an automated system that improved accuracy, efficiency, or productivity?
83. Have you received formal recognition for your ability to work well with others (for example, received a letter of recommendation or appreciation, an excellent performance appraisal rating, etc.)?
84. Have you willingly changed routine tasks to accommodate new systems, policies, or procedures (for example, changed to a new filing system, computer system, financial record-keeping system, etc.)?
85. Have you received a grade of B or above in high school computer classes (for example, classes in word processing, graphics, programming, etc.)?
86. Have you received favorable feedback about your ability to provide oral instructions or on-the-job training to others, or about your ability to instruct or coach others in athletic, leisure, or community activities?
87. Have you successfully planned an event such as a conference, fund-raiser, etc.?
88. Have you successfully done work where your primary responsibility was to handle customers’ problems or complaints, or where you were required to deal with customer complaints that could not be resolved by lower level employees?
89. Have you submitted articles or similar types of written work that were published in a professional, trade, or scholarly journal or in a nationally recognized newspaper or magazine?
90. Since high school, have you received a grade of B or above in writing courses (for example, composition, creative writing, journalism, etc.) or on essays, reports, or term papers written for school courses that were not focused on writing skills (for example, history, geography, psychology, etc.)?
91. Have you successfully owned or managed a business, or done paid work as a contractor or consultant, where business depended on establishing and maintaining good customer relations?
92. Have you successfully done work that required you to identify what a customer or client needs?
93. Have you successfully remained friendly and polite while briefly interacting with many different clients or customers (for example, worked as a receptionist, bank teller, cashier, waiter/waitress, sales clerk, etc.)?
94. Have you successfully done work that regularly involved listening carefully to others to understand a need, problem, or situation (for example, investigative work, counseling, etc.)?
95. Have you successfully done work that regularly involved deciding how best to use the strengths of team members (for example, deciding who to assign to various projects, which player to put in each position, etc.)?
96. Have you successfully taught a course that focused on interpersonal skills (for example, customer relations, counseling, etc.)?
97. Have you successfully done work that regularly involved composing letters or writing reports containing several short paragraphs, such as investigation reports, accident reports, performance evaluations, etc.?
98. Have you successfully done work that constantly required you to work under difficult time constraints?
99. Have you successfully done work of an emergency nature that required you to be flexible about being on call, working for indefinite periods of time, etc. (for example, worked as a criminal investigator, emergency medical technician, firefighter, etc.)?
100. Have you successfully done work where your supervisor regularly relied on you to make decisions while he or she was in meetings or out of the office?
101. Have you successfully done work that regularly involved interacting with customers, clients, co-workers, or supervisors who were especially difficult to get along with?
102. Have you successfully done work that involved making personnel decisions (for example, who to hire, promote, or discipline) or deciding how to allocate equipment, materials, staff, etc.?
103. Have you successfully determined space layouts or assignments for equipment, furniture, displays, etc.?
104. Have you readily rearranged virtually all of your priorities and much of your schedule to accommodate a sudden major change, problem, or setback that had a relatively long-term impact on you (for example, assumed the duties of another staff member who quit unexpectedly, took in an elderly parent who suddenly became ill, etc.)?
105. Have you written articles or similar types of work that have been included in a school newspaper, community newsletter, or similar type of publication?
106. Have you successfully written reports that presented facts, findings, logical conclusions, and persuasive arguments (for example, wrote a thesis, briefing papers, policy papers, complex research papers, etc.)?
107. Have you done work that involved writing brochures, press releases, or speeches?
108. Have you successfully reviewed and evaluated forms, applications, documents, or other information, not including contract proposals or bids, to make determinations (for example, to determine approval or denial of loans, eligibility for claims, etc.)?
109. Have you received a grade of B or above in school courses, taken since high school, that emphasized problem solving (for example, logic, computer programming, etc.)?
110. Have you successfully completed a highly structured, formal training program, not including an apprenticeship for a trade or craft, that required you to learn a complex body of information (for example, training for jobs in insurance, law enforcement, real estate, etc.)?
111. Have you successfully done work that regularly required you to determine resource requirements or monitor the use of resources (for example, staff, space, equipment, supplies, materials, etc.)?
112. Have you received a grade of B or above in school-related computer courses taken since high school (for example, courses in word processing, programming, etc.)?
113. Have you successfully done work that involved deciding which supplies, equipment, or merchandise to purchase for a group or organization?
114. Have you been given additional responsibilities because of your ability to organize and complete your regular work more quickly than expected?
115. Have you completed assignments on time and maintained an overall grade point average of 3.0 or higher on a 4.0 scale in post-high school courses while carrying a full course load?
116. Have you done work where regularly you were responsible for dealing with disruptions that impacted a group of people (for example, rowdy behavior at a public pool, weather changes at a camp, altercations in a prison, etc.)?
117. Have you identified and solved a problem with a procedure, product, or service that benefited the organization (for example, saved the organization time or money, increased sales, reduced errors, etc.)?
118. Have you received a grade of B or above on oral presentations made for school courses, taken since high school, that did not focus on oral communication skills (for example, history, sociology, etc.), or for any oral presentations made for high school?
119. Have you successfully done work that only occasionally involved helping others work out their problems (for example, worked as a resident advisor in a dorm, camp counselor, etc.)?
120. Have you participated in training classes, workshops, or seminars outside of school that improved your performance at work?
121. Have you taught yourself skills that improved your performance in school or at work (for example, taught yourself typing, computer skills, a foreign language, etc.)?
122. Have you successfully provided quality service to many different customers or clients with whom you interacted only briefly (for example, worked as a receptionist, bank teller, cashier, waiter/waitress, etc.)?
123. Have you received a grade of B or above on essays or reports written for high school classes?
124. Have you made presentations where you successfully persuaded someone to do something (for example, support a project, accept your recommendations, purchase a product or service, etc.)?
125. Have you successfully provided quality service to people with special needs or problems (for example, worked in a hospital, halfway house, special education program, etc.)?
126. Have you successfully done work that involved reviewing various contract proposals or contract bids to determine which one to select?
127. Have you willingly rearranged many of your priorities and much of your schedule to accommodate a major, planned change that had a long-term impact on you (for example, worked overtime for several months to implement a new system on schedule, had extensive renovations done on your house that required you to live elsewhere, etc.)?
128. Do you have a professional license or certificate issued by a state or other official or professional licensing board indicating your mastery of a specialized body of knowledge (for example, cosmetology, real estate, certified public accounting, etc.)?
129. Have you received favorable feedback for oral presentations you have given to management or other officials, or to the public (for example, for speaking at religious services, performing in theatrical productions, etc.)?
130. Have you successfully responded to external changes that impacted a business you owned or managed (for example, responded to changes in the market, new laws, etc.)?
131. Have you successfully planned activities for nonwork groups (for example, athletic teams, professional associations, church groups, etc.)?
132. Have you successfully done work where you were responsible for determining appropriate treatment or rehabilitation programs (for example, worked as a probation/parole officer, social worker, counselor, etc.)?
133. Have you successfully remained courteous and tactful while enforcing laws or policies or helping customers, clients, or members of the public who were hostile or upset, not including handling customer complaints (for example, worked in a crisis center, worked as a police officer, parole officer, park ranger, etc.)?
134. Have you successfully done work that required extensive on-the-job training?
135. Have you successfully completed a complex research project that included collecting and analyzing information, and reporting conclusions or recommendations?
136. Have you successfully completed an apprenticeship in a trade or craft?
137. Have you successfully learned a hobby or leisure activity requiring extensive study or use of complex directions (for example, constructing stereo or computer systems, building a car, making stained glass objects, etc.)?
138. Have you successfully done work that regularly involved manipulating data in a computer database (for example, importing, exporting, merging, updating, sorting data, etc.)?
139. Have you successfully done work, not including computer applications classes, that regularly involved using graphics software to create and edit charts, tables, or graphs?
140. Since high school, have you received a grade of B or above in oral communication classes (for example, speech, public speaking, theater, etc.) or participated in activities that improved your oral communication skills (for example, training classes, workshops, seminars, debate team, speech club, etc.)?
141. Have you successfully done work that regularly involved interacting or coordinating with people outside of your immediate work group (for example, people from other offices, departments, organizations, etc.)?
142. Have you successfully done work where your primary responsibility involved interacting with current or potential customers or clients for the purpose of selling a product or service?
143. Have you learned a hobby or leisure activity well enough that others have paid you to do it?
144. Have you successfully done work where one of your primary responsibilities was to solve customer problems (for example, provided support services for customers with software problems)?
145. Have you successfully done work, not including computer applications classes, that regularly involved using statistical software programs to analyze data?
146. Have you successfully done work, not including computer applications classes, that regularly involved using word processing software to create, edit, and format documents or correspondence?
147. Have you successfully provided good customer service while constantly working under difficult time constraints (for example, worked in a fast-food restaurant, worked as a stockbroker, etc.)?
148. Have you successfully done work, not including computer programming classes, that regularly involved writing or debugging computer programs?
149. Is your highest level of formal education some college, but no bachelor’s degree, or completion of technical, trade, or business school training? (Answer NO to this question if you anticipate receiving a bachelor’s degree within the next 9 months.)
150. Have you received favorable feedback about your interpersonal skills when serving as a leader, instructor, or supervisor for academic, religious, community, sports, leisure, or work activities?
151. Have you successfully done work that regularly required you to modify plans to accommodate unexpected assignments or to respond to changing workloads, priorities, or deadlines?
152. Have you readily rearranged many of your priorities and much of your schedule to accommodate an unplanned change that had a short-term impact on you (for example, took on additional work for a co-worker who was absent due to a minor illness, rescheduled all final examinations due to a death in the family, etc.)?
153. Have you successfully done work that regularly involved deciding how to handle disorderly people or situations?
154. Have you received formal recognition for solving a work-related problem (for example, received an award, a letter of commendation, etc.)?
155. Have you done work that required you to travel frequently, unexpectedly, or for an indefinite period of time?
156. Have you successfully done work that only occasionally required you to present information at briefings, meetings, conferences, or hearings?
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