Sales and Service

• Contribute to successful achievement of all sales goals and customer service standards.
• Model behavior consistent with the Webster Sales and Service Process.
• Actively develop new customer relationships through telemarketing and other outreach efforts.
• Promote alternative delivery of services and other marketing initiatives as required.
• Utilize internal business partners to strengthen existing customer relationships and target new prospects.
• Proactively profile customer needs and match our products’ features & benefits to those needs.
• Take ownership of the customer experience.
• Participate in branch/market team meetings and sales events as scheduled.
• Actively retain customers: inquire about large withdrawals and customer dissatisfaction.

Operations & Compliance

• Process customer transactions and respond to product and service inquiries in a responsible, timely and accurate manner.
• Maintain Compliance standards by ensuring timely completion CTR’s, STM’s and MIR’s Perform branch operations as determined by policy and procedure.
• Perform branch settlement, service and settlement of ATM, ordering supplies and mail processing and completion of the daily, weekly, monthly, quarterly checklists as assigned.
• Comply with Federal and State regulations as well as Webster Bank policies and procedures.
• Support the meeting/exceeding of branch evaluation requirements.
• Assist with the compliance of all aspects of the Leadership Scorecard.

Leadership and Self Development

• Work with supervisor to establish individual development goals.
• Meet/exceed individual development goals and objectives.
• Demonstrate ability to support teamwork and a positive working environment in order to achieve team goals.
• Participate in team-training sessions consistent with Webster’s Sales & Service process.

Finance

• Contribute to expense management by preventing cash overages, shortages and fraud.
• Assist in timely completion of branch Batching to comply with established courier schedule.

Other duties as required.

• High School / GED strongly preferred.

Experience:

• Previous experience working in customer facing environment is preferred, but not required.
• Customer service or banking preferred
• Cash handling experience preferred

Job Skills / Knowledge:

Demonstrated:

• Strong customer service skills.
• Demonstrated sales and relationship building abilities.
• Working knowledge of computer and processing skills (E-Mail, Intranet, Internet).
• Ability to learn all software systems that support branch transaction processing.
• Must be a quick study who can learn, understand and promote small business, other investment products, mortgages, and lending services.
• Strong team work ethic and comfort level working with a diverse work force and customer base.
• Strong commitment to achieving personal growth and success.
• Superior verbal communication skills; organizational skills and attention to detail.
• Must have ability to multi-task in a fast paced, multiple priority environment.

Physical Demands/Working Conditions:

• Typical office environment
• Ability to lift and carry up to 25 pounds
• May require working in a standing position for continuous periods of time