The Senior Clinical Education Specialist is responsible for understanding and executing annual clinical objectives with our customers.  This includes new product in-service, follow up training, customer retention and other educational activities.

New Product In-service

• Working with the sales team and management, coordinate new in-services/installations
• Work with sales team to understand account information including demographics, usage volume and political environment
• Schedule initial In-service within target timeframe of 2 to 4 weeks of install
• Ensure that new accounts have ordered the necessary products and accessories for a successful install/in-service and check to confirm receipt at customer site.
• Record, communicate and track all visits
• Update calendar weekly

Follow up training

• Within 90 days of assignment, prioritize accounts and create a business strategy that takes into account this priority ranking.
• Use Customer Service, Sales team and the clinical team to recognize and address accounts that are in need of additional training
• Provide input on education material and assist with distribution to customer base
• Field clinical questions from customers when necessary and communicate trends or needs to appropriate employee or department
• Target and eliminate competitive presences in each account

Trade show/workshop support

• Support various regional meetings when necessary
• Support regional workshops
• Support customer sponsored events when appropriate

Customer Retention

• Maintain relationships that build loyal customers
• Monitor and manage product usage
• Meet quarterly visit and satisfaction goals

New Employee Training

• Assist in the education of new Hologic sales representatives
• Help oversee new employee orientation and training when asked
• Assist with the creation of training outline for new employees

Sales Support

• Assist with on-site tradeshow and educational course support
• Work closely with sales team to support them in their responsibilities in terms of data collection, customer feedback and competitive feedback
• Help with various sales activities when justified and communicated

Other

• Assume responsibilities for projects which may encompass marketing, sales, education, administrative or other assignment as directed by the Regional Clinical Director
• Assume secondary “on call” responsibilities to support in-service scheduling

Act as resource and provide leadership to clinical education team

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the basic knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• 3-5 years of clinical training in a medical setting preferably using Ultrasound, Stereotactic (Mammography) and/or MRI imaging modalities
• Must demonstrate strong skills in the education of other medical professionals on Suros products
• Experience working directly for a vendor in a clinical support role
• Account management/sales experience desired
• Available to travel extensively and adapt schedule on short notice
• Proficient in Microsoft applications (Word, Excel, PowerPoint)
• Demonstrated proficiency in Oracle and Outlook
• Strong interpersonal skills, able to work with staff at all levels
• Demonstrated problem-solving skills
• Excellent written and oral communication skills
• Demonstrates trustworthiness, respect and integrity
• Must be committed to improving patient care

Must live Pacific or Mountain Time Zone: preferably southwest

• AS in radiology or equivalent clinical application work experience

• 3-5 years of clinical training in a medical setting preferably using Ultrasound, Stereotactic (Mammography) and/or MRI imaging modalities

• 3-5 years of clinical training in a medical setting preferably using Ultrasound, Stereotactic (Mammography) and/or MRI imaging modalities
• Breast biopsy products

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter.  All resumes must be sent to the Hologic Recruiter under these terms or they will be considered unsolicited and Hologic will be under no obligation to pay a fee. No fee will be paid to an Agency that works outside of Hologic guidelines.