Description

Jones Apparel Group is currently looking for a Senior Customer Service Representative. This position entails focus on both the performance and motivation of the call center team as well as coordination of administrative functions related to e-commerce and store customer service. It requires the resolution of complex issues and the ability to review and recommend system and process enhancements. The essential duties and responsibilities include, but are not limited to, the following:

* Ensure adherence to call center productivity goals
* Support the call center team with specific incident questions as well as maintaining overall motivation and morale
* Assist with customer contacts and required
* Various administrative tasks
* Special projects as assigned
* Other duties as required
* Understanding basic call center staffing and queuing principle with statistical benchmarking
* Responsible for ensuring resources are utilized efficiently, in accordance with corporate objectives and in ways that consistently promote customer quality and satisfaction
* As a role model, ensure departmental core policies and procedures are continually reinforced

Qualifications

The qualifications required for this position include, but are not limited to, the following:

* Superior communication skills and interdepartmental communication
* Strong leadership skills – serve as a role model, relate to team, and inspire confidence
* Ability to communicate with and motivate personnel at all levels
* Supervisory experience with call center/customer service background leading a team of call center agents
* College degree preferred and/or 2 years experience in a call center environment
* Solid experience with inbound/outbound customer focused contact center
* Proven ability to lead, motivate others to perform and meet the established performance levels

This team member is required to perform many functions within the center, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members. In some centers, the team member may work in the back office, photo lab, mail center, or business services department. Additionally, this team member may drive a motor vehicle, order products from catalogs, learn advanced computer software applications, and perform various administrative functions.

Responsibilities:

This is a representative list of the general duties the Customer Service Associate may be asked to perform and is not intended to be all-inclusive

* Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision

* Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers

* Performs multiple tasks at the same time, using automatic equipment capabilities

* Troubleshoots routine equipment problems

* May assist in the training of center team members

* May pick-up and deliver customer orders

* Collates, sorts and organizes customer orders

* Sets priorities of customer projects

* May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP)

* Operates photocopy, binding and other auxiliary equipment

* Operates the Point of Sale terminal (POS), handles money and makes change.

* Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)

* Follows instructions of supervisors and assists other team members in performing center functions

* May assist with financial reporting, including daily sales, purchasing, center assets and payroll

* May prepare bank deposits and purchase orders

* May research customer account problems to resolve disputes

* May coordinate asset moves with FSO

* May maintain filing system

* May ensure center has necessary supplies, equipment and inventory

* May generate POS reports as needed

* May input waste tracking data and generate reports

* Perform all other duties as needed or requested

* Secondary responsibility for coordination of all shipping related services and activities, to include:

* Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.

* Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.

* Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.

* Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.

* Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.

* Must follow instructions of supervisors. Duties are performed with limited supervision. Accuracy of work is checked periodically. Authority is limited as directed by supervisors.

Qualifications:

* High school diploma or equivalent required

* Good verbal and written communication skills

* Physical stamina sufficient to stand during entire shift, excluding rest breaks

* Physical stamina sufficient to move and lift 55 pound boxes

* Ability, on a consistent basis, to communicate effectively with team members and customers

* Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others

* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

* Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure

* Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner http://jobs-fedexkinkos.icims.com/jobs/37966/job

This position will be in a call center environment, answering upwards of 105 calls per day. Candidates should be able to work under pressure situations and expedite calls in a timely manner. Other projects may be required as requested by dept. management.

Serves as a liaison between LabCorp branches or regional laboratories and its customers in response to inquires and problems. Researches, troubleshoots and resolves customer problems. Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy).
Job Requirements :
Requires a High School Diploma or equivalent w/1-3 years of applicable experience.

Facility Location Orlando, FL, US

Department Prime Orlando – Last Call

Company Overview

Neiman Marcus Stores are located in the most affluent markets in the United States with a dominating presence in Florida, California and Texas. From the finest designer and luxury merchandise for men and women to precious jewelry, beauty and home decor, we offer our customers an impeccable and irresistible array of choices. Since 1907, Neiman Marcus has served our discerning and sophisticated customers with gracious and attentive service.

Job Summary

The Customer Service Lead is responsible for daily deposits, which include cash and checks from the previous day’s receipts, as well as cash reconcilliation. In addition, cashiers are responsible for processing transactions on the register for customer’s while displaying high levels of customer service. The Customer Service Lead assists in overseeing the Cashier’s break schedules as well as maintaining the standards of the Customer Service department.

Job Duties

Required to count cash and checks from each register

Ring and package merchandise for customers

Assists at the service desk

Build and maintain customer relationships

Provide superior customer service

Performs additional tasks as required

Job Requirements

Previous cash handling experience is required

Previous supervisory experience is preferred

Superior customer service skills

Basic computer knowledge and skills

Energetic and dependable

Professional disposition

Team player

To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.

Employment Status Full-Time
https://genie.mynmg.com/OA_HTML/OA.jsp?OAFunc=IRC_VIS_VAC_DISPLAY&p_svid=22082&p_spid=21191

Description
Respond to correspondent concerns in a timely and efficient manner. Ensure that an established level of customer service is consistently met or exceeded. Review daily open items to ensure proper follow-up and closure. Contribute ideas to improving processes. Participate in Team meetings, meetings with other departments, etc. Proactively build relationships across the firm.Excellent leadership and interpersonal skills. Strong systems knowledge, fact-finding analysis and the ability to multi-task. Act as an advocate for customers across the firm. Establish and cultivate relationships with correspondents.

Qualifications
Exceptional verbal and written communication skills. College degree. Series 7 and 63 licenses preferred. 1 + years experience in related brokerage environment.

Primary Location
: United States-USA-Florida-Lake Mary

Organization
:Clearing Services Sector-HR06024
Job
: Customer/Client Service

Job Type
: Experienced
Schedule
: Full-time
Shift
: Day Job
https://bnymellon.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=50740&src=JB-10081

Your ability to listen and truly hear what’s being said makes you a certified problem-solver. Always ready to lend a helping hand, you easily share your supportive nature with those around you. You’re proud of your past successes and seem to achieve them effortlessly in part because your interpersonal skills are so great. Your dependability and enthusiasm for routinely exceeding expectations make you a perfect fit for a Verizon Wireless Customer Service Representative position.
Qualifications
We’re looking for individuals who are great on the phone – that’s where you’ll do most of your work – and who are serious multi-taskers. If you’re adept at working between multiple computer screens and have good technical skills, then you’ll thrive in this structured work environment. At least one year of customer service experience is required, and a college degree is preferred.

In return for all of your efforts, we’ll be very proud to offer you comprehensive benefits that are truly Total Rewards, including: award-winning training, a competitive salary, medical/dental/vision from day one, 401(k), work-life programs, phone discounts, generous tuition assistance, and limitless opportunities for advancement.
Equal Employment Opportunity
We are an equal opportunity employer m/f/d/v.